Wednesday, 27 April 2016

SFA - CAAS (Rent) Band Challenges

If you are appealing against your CAAS band, please see the message below from DIO concerning delays to the appeals process:
DIO continue to experience a high volume of CAAS Challenge submissions that has resulted in a delay in processing responses; this continues to impact on issuing responses to Challenges for which we apologise. MODCDP and Housing Colonel staffs are aware of this course of action. DIO required CA to resource against a forecast level of Challenges and estimate of technical complexity; both have not been to expectations compounded by issues beyond both DIO and CA's control. DIO have put in place changes to improve the Challenge process however it will be several weeks before this will have fully recovered to a position where all Challenges meet the 28 day deadline. In the interim we will continue to provide you with a weekly update.
Please note that if the Challenge is successful, all charges will be back dated to 1 April 2016.